Your Message Reached the Research Team
You submitted your enquiry and it landed with the right people. A member of the research team reads every message personally and will respond with a considered, direct answer — not a template.
Your Reference Number
Your reference is confirmed and logged with our team
What Happens From Here
Enquiry Received and Logged
Confirmed right nowYour message has been received and assigned to the relevant member of the research team based on the nature of your enquiry.
Done
Research Team Review
Within one working dayA researcher reads your message in full and identifies the most accurate and useful response based on your specific question or request.
In Progress
Personal Response Drafted
One to two working daysYour response is written by a team member directly — not generated from a template — and reviewed before it is sent to you.
Not Yet Started
Response Delivered to You
Within two working daysYou receive a direct, considered reply to the email address you provided, with any relevant methodology references or dashboard links included.
Not Yet Started
Research Team Is Reviewing
Your enquiry is with the research team now. They are reading it in full and identifying the most accurate and directly useful response based on what you asked. You will hear back personally.
You will receive a personal response within two working days
Need a Faster Answer?
If your question is time-sensitive or relates to an active dashboard signal reading, visit the contact page and mark your message as urgent for prioritised handling.
Keep an eye on the email address you provided — your response will come directly from a named member of the research team, not an automated system address.